Critter Sitter SFV is a professional pet sitting service dedicated to taking care of your beloved pets when you can't be there. We offer a wide range of pet care services tailored to your furry, feathery, or scaly friends needs.

Of course! We encourage you to meet your pet sitter before your scheduled service to ensure you're comfortable with them. Simply request a meet-and-greet before booking, and we'll arrange a time at your convenience.

Yes! During walks, pet taxis, pick up and drop offs we use live GPS. We provide live updates for housesitting, boarding, daycare and drop-ins. We have a genuine love for animals and are committed to providing the best care possible for your pets. We understand that pet parents love to know the good stuff. We use the Walkies app, our friendly right paw (hand), to share live updates for the pet parents that like to follow along during our services.

Learn More About Walkies HERE

We care for a variety of pets, including dogs, cats, birds, rabbits, guinea pigs, reptiles, and more. If you have a unique or exotic pet, please contact us to discuss your specific needs.

Booking request with Critter Sitter SFV is easy. Simply visit the contact page and fill out the necessary information, including your location, dates of service, and details about your pets. Please also send along pictures of your pet(s). We'll match you with a qualified sitter in your area. For a faster turn-around call (949) 423-3395

We have strict cancellation policies. See below for the cancellation policy for your service.

Dog walking & pet taxi and drop ins:

*There is a 6-day cancellation policy for drop-ins and pet taxi & dog walking.

*You will receive a full refund if the cancellation occurs 6 days before service was to start.

* If cancellation occurs after 6 days before service was to begin, you will receive a 50% refund for the originally agreed upon booking date.

(Holiday)Dog walking & pet taxi and drop-ins:

*There is a 10-day cancellation policy for drop-ins and pet taxi & dog walking.

*You will receive a full refund if the cancellation occurs 10 days in advance of service start date.

*If cancellation occurs less than 10 days before service was to begin, you will receive a 50% refund for the originally agreed upon booking date.

House Sitting & Dog Boarding and Dog Daycare :

*You will receive a full refund if the cancellation occurs by 12:00 p.m. two weeks prior to the scheduled stay was to begin.

*If cancellation occurs after two weeks before the stay was to begin or during a stay, you will receive a 50% refund for the originally agreed upon booking dates. In the event of a cancellation during a stay, clients will receive a refund of 50% of the originally agreed upon unused dates.

(Holiday) House Sitting & Dog Boarding and Dog Daycare Cancellation:

*You will receive a full refund if the cancellation occurs by 12:00 p.m. three weeks prior to when the scheduled stay was to begin.

*If cancellation occurs after three weeks before the stay was to begin or during a stay, you will receive a 50% refund for the originally agreed upon booking dates. In the event of a cancellation during a stay, clients will receive a refund of 50% of the originally agreed upon unused dates.

*[In The Event Your Pet Sitter Has An Emergency, we'll provide a credit for a future service of missed booked dates or a partial refund depending on the circumstances. In the event your pet sitter is unable to reschedule or rebook service/s missed, a full refund of your original services will be granted. In accordance to cancellation policies found above. If an owner decides to opt out and decline a credit that has been granted for a sitter’s emergency they will be refunded as a standard cancellation.]

* Cancellation Policy for Bookings Over $900

(For services exceeding $900), a cancellation fee will be applied if the service is canceled. The fee will be calculated based on the time spent preparing for the service, and will be deducted from the total amount paid. Which is standard of 15.00 dollars.

Purpose of Cancellation Fee: The cancellation fee is intended to compensate for the time and resources invested in preparing for the service booked.

Refund Payment Terms: The cancellation fee will be deducted from the total amount paid, and any remaining balance will be refunded to the client.

This policy aims to balance the needs of both the client and the service provider. This fee helps us balance our commitment to you with the needs of our business to clients. By clearly outlining the cancellation terms, both parties can understand the time and resources invested in preparation. We value your time and ours equally, and our team works hard to ensure every service is a success.

*Confirmation of a booking*

All bookings are on a first-come, first served basis. The booking/service is confirmed upon receipt of payment. Dates and times will not be held under any circumstances. This policy is due to potential issues such as: other clients seeking the same date(s) and/or high-demand of dates and potential loss of work.

*PET SAFETY *

"We at Critter Sitter SFV understand that animals can behave unpredictably. In the event of unforeseen behavior issues or if an animal/pet exhibits over aggressiveness during a stay, we may need to cancel our services to ensure everyone's safety. As we cannot anticipate these situations, our cancellation policy will still apply. This policy allows us to comply with our pet safety requirements and provide a safe environment for our staff and clients pets. We trust that pet owners have shared all relevant information ahead of booking, about their animal/pets behavior, health, and temperament. This includes any history of aggression, anxiety, or medical conditions. By providing accurate information, owners help us ensure a safe and enjoyable experience for all. Therefore, our cancellation policy remains in place, and any cancellations due to unforeseen pet behavior issues will be subject to the standard cancellation policy.”

Camera Policy for Overnight and House Sitting Services ONLY

To respect the privacy for both parties and ensure our sitters'/ pet parents comfort, we have a clear policy regarding security cameras in homes where overnight stays or house sitting are required:

- Our sitters will or can turn off or reposition cameras only in common areas when present in the home or a room.

- Cameras will be reactivated and restored to their original position when the sitter is not present in home.

- This policy is in place to protect sitters privacy and ensure mutual respect for our sitters' comfort, and is discussed and agreed upon prior to booking.

• common areas include bedroom, living room and kitchen if attached to the living room

• Camera policies do not apply to dog walking or drop in visits 

• Exterior cameras do not apply to this policy we do not touch those.

By booking our services, clients acknowledge and consent to this policy. If you have any questions or concerns, please don't hesitate to contact us. We are committed to maintaining the security and integrity of your property.

GPS and Tracking Devices Policy Only applied for Boarding or Dog Daycare @ sitters home

At Critter Sitter SFV, we prioritize the comfort and well-being of the pets in our care. Regarding GPS and tracking devices, such as Fi collars or Apple trackers ect, we have the following policy:

*Not Required In Sitters Residence/Property: In accordance with California law, we are not required to use GPS or tracking devices on pets in our care, unless services are provided on the client's property.

- Optional Use Of Critter Sitter SFV: If you wish to use a GPS or tracking device, please discuss with us beforehand. We will work with you to ensure seamless integration with our services and policies.

- Potential Issues: Please note that GPS devices can experience connection drops, rapid battery drain, or inaccurate tracking, which may cause unnecessary stress for both you and our team.

- Our Approach: We use the Walkies app to provide regular updates and keep you informed about your pet's care. This approach has proven effective for the pets in our care and minimizes potential stress caused by new tracker technical issues.

By booking our services, you acknowledge that you have discussed beforehand any GPS or tracking devices with us and understand our policy. If you have any questions or concerns, please don't hesitate to contact us.

This only applies to boarding and dog daycare in pet sitters residence or property.

We appreciate your understanding and look forward to working with you!

Yes, we offer flexible scheduling to accommodate your needs. Early bird and late night hours are available with advanced notice for all services. Please request specific times in advance, and we'll do our best to accommodate you. Note that services outside regular business hours incur additional fees.

Example: Normal hours

8:30AM- 9PM

Example: Early bird and After-hours

5AM-7:30AM

9:30PM-11:30PM